Shipping policy
Shipping Policy
Thank you for shopping at Layruna! We're committed to getting your pet supplies to you as quickly as possible.
Have a question about shipping or your order? Chat with us instantly using the chat button on our store — it's the fastest way to get answers!
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Where We Ship We ship worldwide, including South Africa, the United States, and many other countries. If you're unsure whether we ship to your location, feel free to contact us before placing your order.
Shipping Times Delivery times vary by destination:
- 🇿🇦 South Africa: 7–20 business days
- 🇺🇸 United States: 10–25 business days
- 🌍 Rest of World: 10–30 business days
Occasional delays may occur due to high demand or factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your order and delivery address.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages If your order hasn't arrived within 30 days, please contact us at yolandistoltz777@gmail.com and we'll do our best to resolve the issue.